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Why customer feedback matters

Start to understand what truly drives satisfaction and loyalty. By actively listening to your customers, you can refine your offerings, address pain points, and create experiences that keep them coming back.

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How to use our survey module

Features of Sayl's Feedback Tools

Available for online and offline scenarios

Customizable Surveys

Configure the questions that you want to ask your customers, without any technical complexity.

API Integration

A survey or request for feedback can be automatically sent upon the completion of an order, or based on your integrated API.

Real-Time Feedback Loop

Stay on top of things where you get notified when a customer is not happy with the received service or goods.

Tailored Surveys for Your Customers

How online and offline surveys complete the holistic approach that Sayl takes to help you understand your customers

Fields with free input, range or score-based fields

Define your requests for feedback as textfields where your clients can elaborate their remarks, or choose a scoring based approach where the client gives a score or a range.

Score-based replies

Depending on the score of the feedback, you can show different replies to your customer. We all can imagine that an unhappy customer should receive a different reply than a happy one.

Segment your customers

Feedback scores get linked to the customer and provide you a handy and easy filter in the Sayl segmentation builder. Segmenting the most happy or unhappy clients becomes a piece of cake.

Request feedback the moment it matters

You can indicate when feedback requests should be sent, like one hour after a client did a click&collect order, or 30 minutes after you sent a membership NFT to your customer.

In-store, in-resto or in-hotel

Capture customer feedback in real time while they’re on-site. With Sayl, you can easily generate a QR code and landing page, allowing customers to scan, respond instantly, and provide valuable insights. Get immediate alerts and take action when it matters most.

After an online order

Gather valuable insights right after an online purchase to enhance the customer experience. With Sayl, you can automate feedback requests that trigger immediately after an order is placed or delivered. Whether through email, SMS, or a seamless in-app notification, customers can quickly share their thoughts while their experience is still fresh. This real-time feedback helps you identify strengths, address concerns, and build lasting customer loyalty.

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